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Feedback

Toolkit

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About the Feedback Toolkit

The PHEEM (Postgraduate Hospital Educational Environment Measure) instrument is a forty statement item questionnaire to evaluate the clinical learning environment and has been used in a number of Victorian hospitals since 2006. Virtually without exception, the statement items that relate to feedback – I get regular feedback from seniors - and - the clinical teachers provide me with good feedback on my strengths and weaknesses – rate relatively poorly with little evidence of improvement over the years, despite a raised awareness about supervisory requirements.

In a survey of supervisors in 2014, it was identified that a key concern of supervisors is how to give feedback to address poor performance, and to negotiate an action plan for improvement. The Feedback Toolkit has been prepared by a project team comprising Ms Jennifer Ah-Kion (Latrobe Regional Health), Dr Brendan Condon (South West Healthcare), Ms Helen Enright (RCH), Ms Paula Gray (Western Health), and Ms Marilyn Bullen (PMCV) to address these concerns. While it contains basic information about feedback, it primarily focuses on ways to ensure feedback is effective, even when faced with difficult and often tricky situations.


What is feedback and why is it so important?

FEEDBACK TOOL KIT 1.pdf

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Elements of effective feedback

FEEDBACK TOOL KIT 2.pdf

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Ensuring that feedback is robust

FEEDBACK TOOL KIT 3.pdf

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Some suggested methods for giving feedback

FEEDBACK TOOL KIT 4.pdf

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Some tips for giving negative feedback

FEEDBACK TOOL KIT 5.pdf

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Dealing with difficult feedback situations

FEEDBACK TOOL KIT 6.pdf

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Feedback traps

FEEDBACK TOOL KIT 7.pdf

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Negotiating an action plan for improvement

FEEDBACK TOOL KIT 8.pdf

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